Deposit & Payment Information

• We require a 50% deposit on all tandems that are not in stock and must be ordered.
• Allow extra time for most tandems not in stock.
• All tandems must be paid in full before we ship to you. We ship all tandems by motor carrier.
• We accept money orders, personal checks, and C.O.D. orders for all items listed in our catalog and on this website.
• We accept Visa, MasterCard and Discover as well as PayPal. Orders must be over $20.
• Prices in our catalog and on this website are subject to change without notice. Please check availability of all parts and tandems before ordering.

Shipping Information

Return Policy

We have a 33% restocking fee. You will be charged 33% off the purchase price for returned items.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tandemseast@gmail.com. Please note that returns will need to be sent to the following address: 86 Gwynwood Drive, Pittsgrove, NJ 08318.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tandemseast@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tandemseast@gmail.com.

Directions

Where are we? We are located 40 miles west of Atlantic City, 40 miles south of Philadelphia, and 3 miles west of Vineland, New Jersey. Please call ahead for an appointment. Sunday hours by appointment only.

86 Gwynwood Drive
Pittsgrove, NJ 08318

856-451-5104
tandemseast@gmail.com